Frequently Asked Questions

1. What is Clairvoya?

Clairvoya is a comprehensive astrology and spiritual guidance platform offering free daily horoscopes, AI-powered intuitive readings, educational astrology guides, monthly insights with lunar cycles, dream interpretation resources, and secure newsletter subscriptions with encrypted email delivery.

2. What services does Clairvoya provide?

Clairvoya offers these free services:

• Daily Horoscopes: Free personalized zodiac readings based on your sun sign
• Astrology Guides: Educational content covering natal charts, synastry, tarot spreads, and moon rituals
• Monthly Insights: Comprehensive monthly analysis with lunar cycles and planetary movements
• Dream Interpretation: Symbol glossaries and resources for lucid dreaming
• Newsletter: Secure email updates with astrological insights and spiritual guidance
• Contact Support: Secure customer support through our protected contact form

3. Is Clairvoya free to use?

Yes! All of Clairvoya's core services are completely free, including daily horoscopes, astrology guides, monthly insights, dream interpretation resources, and newsletter subscriptions. There are no hidden costs or premium features required.

4. How does Clairvoya protect my data?

Clairvoya implements comprehensive security measures designed to meet SOC2 standards. We use AES-256-GCM encryption for all sensitive data, Argon2id password hashing, 5-tier data classification system, role-based access control with multi-factor authentication, advanced bot detection, rate limiting (1 contact submission per IP per day), strict Content Security Policy, HTML sanitization, real-time monitoring, and automatic data cleanup with classification-based retention periods.

5. What security measures does Clairvoya use?

Clairvoya employs enterprise-grade security measures aligned with SOC2 standards:

• Enterprise Security Framework: Comprehensive controls aligned with SOC2 standards across Security, Availability, Processing Integrity, Confidentiality, and Privacy
• Access Control: Role-based permissions with 19 granular controls and automated quarterly reviews
• Multi-Factor Authentication: TOTP, SMS, and hardware token support with secure session management
• End-to-End Encryption: AES-256-GCM encryption for emails and sensitive data
• Bot Detection: Advanced bot protection on all forms and endpoints
• Rate Limiting: Contact forms limited to 1 submission per IP per day
• Input Validation: All user inputs sanitized and validated
• Timing-Safe Operations: Cryptographic comparisons prevent timing attacks
• Data Classification: 5-tier system with automated handling rules and retention periods
• Continuous Monitoring: Real-time anomaly detection and automated security alerting
• Data Anonymization: IP addresses hashed and anonymized
• Automated Scanning: Continuous vulnerability scanning with SLA-based remediation

11. What compliance standards does Clairvoya follow?

Clairvoya implements comprehensive security controls designed to meet SOC2 standards across all five trust categories: Security, Availability, Processing Integrity, Confidentiality, and Privacy. While we don't yet have formal SOC2 certification, our enterprise-grade security framework includes automated control testing, continuous monitoring, detailed policies and procedures, systematic evidence collection, and advanced security controls that align with SOC2 requirements. We maintain comprehensive documentation that demonstrates our commitment to enterprise-level security and compliance.

6. How do I unsubscribe from the newsletter?

You can unsubscribe instantly using the one-click unsubscribe link in any newsletter email. Alternatively, you can manage your preferences through the secure preference management link provided in each newsletter, which allows you to update your subscription settings.

7. Can I delete my personal data?

Yes. You can request complete deletion of all your data including encrypted emails, anonymized IP logs, newsletter preferences, and contact form submissions by emailing contact@clairvoya.app. All deletion requests are processed within 30 days, and we will confirm when your data has been permanently removed.

8. What analytics does Clairvoya use?

Clairvoya uses Microsoft Clarity for session recordings and heatmaps to improve astrology content delivery, and Google Analytics 4 with IP anonymization for website optimization. All analytics data is automatically deleted after 26 months and is used solely to enhance user experience on our astrology platform.

9. What is Clairvoya's data retention policy?

Clairvoya automatically manages data retention with these limits: newsletter subscriber data (2 years maximum), analytics data (26 months), contact form submissions (2 years), and expired security tokens are cleaned up immediately. We never retain data longer than necessary for our services.

10. Does Clairvoya use cookies?

Yes, Clairvoya uses cookies to enhance your browsing experience and improve our astrology services. We show a compact cookie banner on your first visit that allows you to control your cookie preferences. Functional cookies are required for basic website operation, while analytics and advertising cookies are optional and only used with your explicit consent.

11. What is the cookie banner?

Our cookie banner is a small, unobtrusive notification that appears at the bottom of the page when you first visit our website. It explains our cookie usage in simple terms and provides three options: "Accept All Cookies" for full functionality, "Accept Necessary Only" for minimal tracking, or "Manage Preferences" for detailed control over each cookie category.

12. How can I manage my cookie preferences?

Cookie preferences can be managed anytime using the "Settings" button in the cookie banner. The banner appears automatically on first visit and can be accessed again by clicking the settings link. You can enable or disable analytics cookies and advertising cookies individually, while functional cookies remain required for website operation. Your choices are saved and respected across all your visits.

13. How can I contact customer support?

Use our secure contact form or email contact@clairvoya.app directly. For urgent security concerns, please use email.